Installation

• How to Install Customall on Shopify Platform?

  Welcome to Customall! Currently, Customall is compatible with multiple platforms. In this article, we will walk you through the process of installing Customall on Shopify. Installation To add Customall app to your store on the Shopify platform, follow these steps: Login to your Shopify account and search for Customall app by clicking [here](https://apps.shopify.com/customall?search_id=20af86b1-2809-4939-a95c-45b31e4194aa&surface_detail=customall&surface_inter_position=1&surface_intra_posiSome readers

• How to Install Customall on Shopbase Platform?

  Welcome to Customall! Currently, Customall is compatible with multiple platforms. In this article, we will walk you through the process of installing Customall on Shopbase. Installation To add Customall app to your store on the Shopbase platform, follow these steps: Login to your Shopbase account and search for Customall app by clicking here. Next, click Install this app. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/Some readers

• How to Install Customall on Shoplazza Platform?

  Welcome to Customall! Currently, Customall is compatible with multiple platforms. In this article, we will walk you through the process of installing Customall on Shoplazza. To add Customall app to your store on the Shoplazza platform, follow these steps: Login to your Shoplazza account and search for Customall app by clicking [here](https://appstore.shoplazza.com/listing/145935/customall/?locale=en-US&utm_source=store_admin&from=store_admin&store_id=1874636&user_id=9d3adfcb-8b03-4245-86bd-bFew readers

• How to connect store from Customall to your platform?

  Our app is designed to work with multiple e-commerce platforms. Currently, Customall supports integration with Shopify, Shopbase, and [Shoplazza](https://support.customall.io/en/article/how-to-connect-store-from-customall-to-your-platform-gecdtb/#3-shopSome readers

Product Base

• Product Base FAQs

  1. Are there any requirements for the files used for the size chart images upload? The uploaded file has no specific shape requirements; it can be square, rectangular, etc. It is recommended that the file size be greater than 1000 pixels. 2. Why can't users delete values in the Attributes section after that product base has been used in one or more campaigns? To ensure that active campaigns are not affected, Customall will lock the deletion of values in the Attributes section when theFew readers

Clipart

• Clipart FAQs

  1. What file formats does Customall allow for uploading to the Clipart? Currently, Customall supports uploading files in PNG and JPG formats. 2. In cases I want to allow customers to choose options like no hair, no glasses, no costume, etc., how should I set the display conditions? For cases where customers can select the NO option, users can follow these steps: Go to Clipart → Click on the clipart that needs the NO option added. Add an empty file → Edit the clipart's thumbnaiFew readers

Artwork

• Artwork FAQs

  1. How do I line break in the Help Text section? You can add "\n" before the sentence you want to line break. 2. Why did I add a text box to the artwork, but it doesn't appear on the storefront for name input? For cases where the text box doesn't appear, please check the following three conditions: Incorrect display condition Text font not selected Max length not entered 3. What is theFew readers

• Why are the images in artwork blurry and low resolution?

  To enhance loading speed for products in the artwork and on the storefront, Customall reduces the resolution of the images. Enabling the Show Original Image feature will increase the image to its original resolution. || Show Original Image can only be activated for individual layers, not entire groupsFew readers

• How to Configure Add-on Price Option

  What is Add-on Price Add-on Price allows you to set an extra charge for specific personalization options, helping you increase your average order value. When a customer selects an option with an add-on price, the extra fee is automatically included in the product’s total at checkout. How to Set Up an Add-on Price Option To ensure the add-on product is displayed correctly on the cartFew readers

• How to Create a Shape Cut Layer in Artwork

  Some print providers require a black shape cut layer when fulfilling custom shape products. The Shape Cut feature in Customall helps you automatically generate a black image that changes based on personalized options selected by the customer. This saves you time when preparing shape cut files and processing orders. How to Use the Shape Cut Feature Select the layer or group where you waFew readers

Campaign

• Campaign FAQs

  1. Does editing the mockup in a campaign affect the mockup in the product base? No, editing the mockup in a campaign only applies to that specific campaign and does not affect the mockup in the Product Bases section. Editing the mockup in a campaign allows users to customize the mockup preview to suit each product individually. 2. Why can't I select 'Add Base' for some product bases after adding one? ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_17v902o.Few readers

Pricing

• Pricing FAQs

  1. What is a cycle? Customall tracks your orders over a 30-day cycle that starts the day you install the app. Each cycle lasts for 30 days. If you're on a Customall plan, you get a certain number of free orders each cycle, and your order count resets to zero at the beginning of the next cycle. For example, if you install Customall on May 1st, your first cycle will go from May 1st to May 30th, and the next one from May 31st to June 29th. 2. Do I get charged transaction fees for productsFew readers

• How to Add a Team Member in Customall

  Team lead can add members to Customall by entering their email addresses. Go to Settings → select Team Member → click the Add New button. Enter the required information, including name and email → click Save . After saving, your team members will receive an email containing the password to loSome readers

• How to Generate a Test Print File

  A Print File (or Production File) is the file created after a customer customizes a product and places an order. This file is used for fulfillment. To help you review the print file and catch any errors before placing an order, Customall offers a feature that lets you get test print files for checking. This ensures accuracy and prevents mistakes in your final orders. How to Get a Test Print File **GFew readers

• How to Hide Unselected Variant's Mockups on the Product Page

  You can choose to apply this setting for all campaigns or for a specific campaign. Apply the setting for all campaigns To apply this setting for all campaigns, follow these steps: In the left menu, click on General under the Settings section. Turn on the option Only show selected variant’s mockups. Click Save Changes to apply the setting. Apply the setting for a speFew readers

• How do I save the customer information entered into the order item property?

  To save the customer information entered into the order item property, you can: Go to the Settings screen and click on Online store Hover over Action and click on Settings In the General Settings section, click on Save customized customer information in item properties → Choose an oFew readers

• How to add the personalized product image to the cart?

  To add the personalized product image to the cart page or pop-up cart, follow the steps outlined below: Add the personalized product image to the cart page Go to your desired Shopify Theme → Click the three dots Button → Select Edit Code Identify the cart page file. This could be named something like: main-cart-items.liquid Find the section of code responsible for rendering the pSome readers

• How to add the personalized image to your order confirmation email?

  To include the personalized image from Customall in the order confirmation email your customers receive after placing an order, simply edit the email template that Shopify uses for order confirmations. By customizing this template, you can insert the personalized image seamlessly into the emails sent to your customers. Customall saves the personalized image URL in the order properties, making it easy to retrieve through the line item properties. The property for the preview image file is labeFew readers

• How to Add the Production File Link to Your Order Confirmation Email

  If you want to include the production file link from Customall in the order confirmation email your customers receive after placing an order, you will need to edit the email template used by Shopify. To learn more about customizing Shopify email templates, we recommend reading these official guides: How to Customize Shopify Email Notifications for Clients [Edit notification templates](https://help.shopify.com/en/manual/orFew readers

• How to Manual Handle "Add to Cart" Event

  This article will guide you on how to manually handle the "Add to Cart" process for personalized products on Customall. Instead of relying on automated processes, you can use JavaScript code to manually add items to the cart. First, you need to create a manual "Add to Cart" event using JavaScript on Shopify Theme. Below is a sample code snippet: window.manualATCEvent = function(){ // Handle your logic here } Also Customall provide event to help you call add to cart afterFew readers