• List of Orders

  Go to the Orders page to find the list of orders. Screen Options Using Screen Options, you have the ability to hide or show columns in the order table supported by the system: Simply check to display a column or uncheck to hide it: Order Screen (https://storage.crisp.chat/users/helpdesk/website/Some readers

• Order Details

  There are 2 ways to go to Order detail sreen: Option 1: Go to Orders section and click on Order ID: The order detail screen will display as follows: Option 2: Go to Orders section, click on Action and click on View detail: (https://storage.crisp.chat/users/helpdesk/website/a836ece0c48Few readers

• Primary Statuses of the Order

  When using Customall, new orders will automatically be transmitted to the system. The orders' information will then be received and displayed in the Orders section. Primary statuses of the order include Pending Approval, Ready to Print, Paused, Processing, Sent, Failed, Fulfilled, and Archived.Few readers

• How to Export Orders Using a CSV File

  If your fulfillment provider supports importing orders through a CSV file, you can export your orders from Customall and upload them directly to your provider’s system. How to Export Orders Using a CSV File Go to the Orders page from the left menu. Export Selected Order(s) Select the order(s) you want to export. (https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836Few readers

• How to Connect Fulfillment Partners via API Key

  An API key is a unique identifier generated by a provider to enable third-party services, like Customall, to connect and send orders. To ensure Customall can identify and send orders to the correct account, copy and paste your API key into the Fulfillment Partners page. Currently, Customall is integrated with some fulfillment partners: Printful , DreamshPopular

• How to Automatically Send Orders to Vendors

  To enable automatic sending to vendors, go to Settings → select General → toggle on the Automatic Send to Vendors feature in the Order Fulfillment section. After enabling, you can set the number of hours. Customall will automatically send orders to vendors after that time.Few readers