Articles on: Artwork

How To Use Remove Background Feature

Customall integrates with Remove.bg to automatically remove the background from photos uploaded by customers.

Click here for user experience demonstration: Remove Background Feature Demonstration

The service is charged based on the number of images used. Each photo uploaded by a customer counts as one credit. Therefore, select a plan that aligns with your store's usage needs.

Connect API Key

Go to Settings → Services.
Click on the Config API Key button for the Remove.bg service.
Enter your API Key (you can find instructions on how to obtain your API Key by clicking on the link titled How to get Remove Background API Key).

The Services section is only visible to team leader account. After the team leader account configures the API key, all team members can use Remove background feature.

Enable Remove background in Artwork

Go to Artwork Editor → Add an Image Layer → Enable the Allow personalized feature.

In the Layer Settings, fill in details such as label, help text, and placeholder.
Under Using value of, select Upload Images and set the minimum required width for the image in the Min Width field.
Enable the Remove Background feature.

Once the Remove Background feature is enabled and applied, deselecting it will not revert to the original background. To display a background again, you must upload a new image.

On the storefront, customers can upload their own photos and adjust the positioning by dragging and dropping, rotating, resizing, and setting the display exactly as they desire.

Photo must be in JPG/PNG/JPEG format, and size up to 12MB (limit from 3rd-party services).

If your account in Remove.bg runs out of credits, the system will display an error notification when customers upload their photos.

There's no notifications from the background remover service when your account runs out of credits, so it's important to monitor your credit balance regularly.

Updated on: 04/04/2025

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