Articles on: FAQs

How to Add the Production File Link to Your Order Confirmation Email

If you want to include the production file link from Customall in the order confirmation email your customers receive after placing an order, you will need to edit the email template used by Shopify.

To learn more about customizing Shopify email templates, we recommend reading these official guides:

Where to Find the Print File URL

Customall stores the production file URL in the line item properties, so you can access it through line item properties in your Shopify template.

The specific property name is: _customall_print_file

Example Code Snippet

Below is an example of how to display the production file link in your Shopify order confirmation email template:

{% if line.properties._customall_print_file %}

<span class="order-list__item-variant">

<a href="{{ line.properties._customall_print_file }}" target="_blank">

Download Print File

</a>

</span>

{% endif %}

After inserting this code, a clickable link labeled Download Print File will appear in your customer's order confirmation email.

Note: The email confirmation template structure may vary between stores.

Please locate the section in your template where the product item (line) is rendered, and add the code in the appropriate place to ensure the production file link appears correctly.

Updated on: 29/09/2025

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