> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.customall.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Upload and Edit Cliparts # Clipart Cliparts are images that allow customers to customize the design to their preference. For example, Sitting Dog category including cliparts: Afghan Hound, Airedale Terrier, Akita, ... Customer can choose those cliparts for their design. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1ql773i.png) # Upload clipart There are 2 options to upload clipart: 1. **Option 1** * Go to **Clipart** page * Click on **New Category** button * In **New Category** pop-up, fill in the **Title**, select the parent category and click **OK** to create new category. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_16svl5h.png) The system will automatically assign the default parent Root (placing the newly created category at the outermost level). Alternatively, you can choose a specific parent category for the newly created Category, making it a subcategory of the selected parent. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_6k7uwe.png) * Click on the newly created category and start uploading cliparts using one of the following two methods: * Click on **Add new** to upload one or more photos. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_12iwb6s.png) ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1ujk5pk.png) * Click on **Import from folder** to upload clipart in folder format. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_74301v.png) ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_11bs7l0.png) 2. **Option 2** * Go to **Clipart** page * Click on **Import from folder** to upload clipart in folder format ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_puu24e.png) ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_16i0fnz.png) *Note: A folder can only contain multiple images or subfolders within, not both.* || Size limit for Cliparts: The maximum size is 64 megabytes (MB) per clipart (recommend size < 32MB). Each Clipart cannot exceed 64 megapixels. (You can calculate megapixel by multiplying the height with the width of image. For example: an image is 8000x5000 px --> 40 megapixels) # Import from zip file ### Zip file requirements 1. The folders must be zipped into a .zip file (no .rar or .7z files). Currently, only .zip files are supported. 2. Format of zip file: * Cliparts: * The zip file needs to include a folder named **"Cliparts"**. * The **"Cliparts"** folder can either contain multiple images or subfolders inside, but not both. E.g., ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1fsxfzq.png) * Cliparts and thumbnails: * If you want to upload thumbnails for the cliparts in the **"Cliparts"** folder, you need to create a folder named **"Thumbnails"** within the zip file. * The **"Thumbnails"** folder must have the same directory structure as the "Cliparts" folder. * For the thumbnails to display correctly for the corresponding cliparts, the thumbnail file names must exactly match the clipart file names. E.g., ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_loaij5.png) 3. **Cliparts** and **Thumbnails** folders must be placed in the root directory of the zip file. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_xbc2f9.png) 4. Images within the clipart category will be sorted alphabetically. 5. The maximum size allowed is 1 GB. 6. If the zip file has a different structure, the upload will fail. ### How to use 1. Go to **Cliparts** screen and click **Import from zip file** ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_hmjwn1.png) 2. Enter **Title** of clipart category -> Upload file and click **OK** ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_ov20ds.png) 3. The system will display a notification that the zip file has been successfully uploaded. However, processing the file will take some time, and the duration depends on the size of the zip file you uploaded. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_k9k30o.png) When the zip file is successfully imported, the system will send a notification. You can view the uploaded clipart category by clicking the notification. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1awe291.png) ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_18zzram.png) ### Notifications The system will send you a notification when the zip file is successfully imported, if there is a zip file error, or if thumbnails are missing. 1. Successfully imported The system will send a notification when the zip file is successfully imported. You can view the uploaded clipart category by clicking the notification. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1r89gkx.png) 2. Zip file error If the zip file upload is unsuccessful, the system will send you notifications as shown below. Please check the zip file to ensure it meets the requirements. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1boklye.png) 3. Thumbnails are missing During the zip file upload process, if any clipart is missing thumbnails, the system will send a notification with a list of the clipart missing thumbnails. You can click on **View category** to see the clipart category you uploaded. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1ajw9z6.png) # Edit clipart 1. **Edit name** * Click on the edit icon to edit name of clipart (by default, clipart name = name of the image when uploaded) * Click Enter or click on the check icon to save, click on the cancel icon to discard changes ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_14s4pju.png) 2. **Delete clipart** * Click on the delete icon of the clipart and confirm to delete it. The system will remove the clipart as soon as you tick Yes, tick No if you want to cancel. ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1g93bbc.png) * If you want to delete multiple cliparts at once, you can choose to show cliparts in detail view, then select cliparts and click **Delete** button ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_5vss7m.png) 3. **Thumnail** Thumbnail image is the image representing the original clipart, which shows on personalization form. By default, the thumbnail image will be generated by trimming the blank area around the clipart and change background to white. * Hover on the **Thumbnail Image** and click **Change thumbnail** if you want to upload a different thumbnail image to represent your clipart ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_36y1z1.png) * Click on the transparent square under clipart name to set a color as the clipart thumbnail ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_lslwds.png) 4. **Re-order cliparts** * Click category you want to re-order cliparts * Choose to show cliparts in detail view * Click Re-order icon, then hold the mouse and drag to the correct position ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1cqsr15.png) || By default, the cliparts will be arranged in numerical order (001, 002, 003, ...) and alphabetical order (A, B, C, ...) 5. **Add clipart** * Click on Category that you want to add clipart * Click **Add new** ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1cavwzf.png) * Upload clipart and click **Select** button ![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_y0vt1l.png)