Support Policy

🕐 Support Time

• Support Hours: Monday to Friday, 2:00 AM – 11:00 AM UTC (9:00 AM – 6:00 PM GMT+7).
• We respond to all inquiries within 1 business day.

💬 Support Channel/Language

• We provide support in both English and Vietnamese.
• Our primary support channel is the in-app Live Chat.

✅ What We Can Help You With

We will happy to help you with:

• Feature guidance: Step-by-step instructions on how to use any feature.
• Troubleshooting: Identify and resolve common issues.
• Bug fixes: Investigate and resolve reported bugs.
• App updates: Get the latest improvements and feature releases.
• Display & compatibility issues: Fixing display issues of the app on your store.

a. If the issue is caused by your store’s theme not yet being supported, our team will configure the app to be compatible with that theme.

b. If the issue is caused by conflicts with other apps, we can provide quick fixes (turnaround time: ≤ 30 minutes). Please kindly note that depending on the team’s available resources, requests may be delayed or declined in some cases.

❌ What We Are Unable to Support

We will not be able to help you with:

• Theme customization.
• Fixes or customizations for other apps.
• Custom feature development: We only release updates for all users based on overall seller demand
• POD resources: We do not provide cliparts, design assets, or trend insights.
• Extended conflict resolution: Display or compatibility issues caused by conflicts with other apps (turnaround time: > 30 minutes).

For other requests or support that are not mentioned above, please contact us directly via Live Chat. We will do our best to assist you, depending on the resources available at the time.

Updated on: 08/10/2025