> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.customall.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund Policy

# Subscription Refund 

Customall offers a 14-day free trial, allowing users to fully experience all app features. After the trial period, the chosen subscription plan will be charged. 

Please be aware that after the 14-day free trial, Customall is under no obligation to issue refunds under any circumstances, including but not limited to:
* Changing your mind about the app.
* Subscribing by mistake.
* Forgetting to cancel your subscription.
* Having no sales.
* Requesting refunds for previous months.
* Being charged transaction fees when your store exceeds the free order limit.
  
# Transaction Fee Refund

In the event of a technical error from Customall that results in an incorrect design or inaccurate order details for a fulfilled order, our support team will treat your case as a priority and provide appropriate solutions. Specific resolutions will depend on the severity of the issue and will be determined on a case-by-case basis.

Refunds are not applicable in the following cases (including but not limited to):
* Incorrect product setup by the seller.
* Incorrect personalization made by the end customer.
* Printing errors caused by the print provider.
* Design errors generated by third-party services (e.g., Remove.bg, Cutout.pro, etc.).
* Orders submitted without required customization. 

|| We strongly recommend reviewing each order carefully before sending it to fulfillment.