Subscription Refund

Customall offers a 14-day free trial, allowing users to fully experience all app features. After the trial period, the chosen subscription plan will be charged.

Please be aware that after the 14-day free trial, Customall is under no obligation to issue refunds under any circumstances, including but not limited to:

• Changing your mind about the app.
• Subscribing by mistake.
• Forgetting to cancel your subscription.
• Having no sales.
• Requesting refunds for previous months.
• Being charged transaction fees when your store exceeds the free order limit.

Transaction Fee Refund

In the event of a technical error from Customall that results in an incorrect design or inaccurate order details for a fulfilled order, our support team will treat your case as a priority and provide appropriate solutions. Specific resolutions will depend on the severity of the issue and will be determined on a case-by-case basis.

Refunds are not applicable in the following cases (including but not limited to):

• Incorrect product setup by the seller.
• Incorrect personalization made by the end customer.
• Printing errors caused by the print provider.
• Design errors generated by third-party services (e.g., Remove.bg, Cutout.pro, etc.).
• Orders submitted without required customization.

Updated on: 09/10/2025