Articles on: Orders & Fulfillment

Primary Statuses of the Order

When using Customall, new orders will automatically be transmitted to the system. The orders' information will then be received and displayed in the Orders section.


Primary statuses of the order include Pending Approval, Ready to Print, Paused, Processing, Sent, Failed, Fulfilled, and Archived.



For orders created before the release of the Fulfillment feature, the status will be set to Pending Approval.


Pending Approval


The order transmitted to Customall will initially have a Pending Approval status. The system will generate a design file based on the custom information provided in the order.


For orders from products that use manually created product bases, in this status, you can:

  • Approve design, send to vendor, fulfill, or archive order. (Approving the design will change the order status to Ready to Print.)
  • Generate and download the print file
  • Upload a custom design
  • Edit customization



For orders from products that use imported product bases from vendors, you can perform all the above actions except for Send to Vendor and Fulfill order.


Ready To Print


After the design is approved, an order that is ready to be sent to the vendor will have the Ready to Print status.


For orders from products that use manually created product bases, in this status, you can:

  • Pause order, send to vendor, fulfill, or archive order.
  • Generate and download the print file
  • Upload a custom design
  • Edit customization



For orders from products that use imported product bases from vendors, you can perform all the above actions except for Fulfill order.


Paused


An order that is ready but you want to pause before sending to the fulfillment provider will have a Paused status.


For orders from products that use manually created product bases, in this status, you can:

  • Send to vendor, fulfill, or archive order.
  • Generate and download the print file
  • Upload a custom design
  • Edit customization



For orders from products that use imported product bases from vendors, you can perform all the above actions except for Fulfill order.


Processing


The order will move to this status after clicking Send to Vendor. It indicates that the order is currently being sent to your vendor.


For both orders from products that use manually created product bases and those with imported product bases, in this status, you can only download the print file.



Sent


This status indicates that your order has been successfully sent to the fulfillment provider. After sending, the vendor's order link will be available in the order details.


For both orders from products that use manually created product bases and those with imported product bases, in this status, you can only download the print file.



Failed


If any issues arise while the system tries to push your order to the fulfillment service, the order status will be updated to Failed.


For orders from products that use manually created product bases, in this status, you can:

  • Send to vendor, fulfill order
  • Generate and download the print file
  • Upload a custom design
  • Edit customization



For orders from products that use imported product bases from vendors, you can perform all the above actions except for Fulfill order.


For a single failed order, Customall will show a popup with the reason in the top right corner.For multiple failed orders, you’ll receive an email with the list of failed orders. The email arrival time depends on the number of orders.


Fulfilled


This status means the order is fulfilled and out for delivery.


For both orders from products that use manually created product bases and those with imported product bases, in this status, you can only download the print file.



Once the vendor updates the tracking number, it will be synchronized with both your Customall and your admin accounts.



Editing the tracking number in Customall or admin account will not sync with each other.


Archived


These archived orders are NOT related to Shopify archived orders.


For both orders from products that use manually created product bases and those with imported product bases, in this status, you can:

  • Restore order
  • Generate and download the print file
  • Upload a custom design
  • Edit customization


Orders will be moved to "Pending Approval" status after they are restored.



For further instructions about order details, please read this article: Order Details

Updated on: 03/06/2025

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