> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.customall.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Order Details

There are 2 ways to go to Order detail sreen:

1. Option 1: 

* Go to Orders section and click on **Order ID**:

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_4w5o1c.png)

* The order detail screen will display as follows:

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1qjrzp.png)

2. Option 2: 

* Go to Orders section, click on **Action** and click on **View detail**:

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_o3r2a7.png)
* The order detail screen will display as follows:

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1qjrzp.png)

In the order detail, you can view product on store; change order variant; regenerate, download, and upload custom print files; edit customization; revert previous version; and edit shipping information for the order.

# View product on store, change order variant

1. To view product on store, click on the **eye** icon:
![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_e9xvno.png)
2. To change order variant:
* Click on the **edit** icon

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_8jpx20.png)

* Change order variant

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_iqwrl3.png)
* Click **Save Change**

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1503irt.png)
# Regenerate, download, upload custom print file

1. To update design-related changes in your artwork for order, you can click on **Regenerate**. The Customall will automatically update print file for this order.

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1tv69w7.png)

If you want to update design-related changes in your artwork for all orders created with this artwork, you can click on **Regenerate All.** The Customall will automatically update print files for all those orders.

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1ndwas6.png)
2. To download the design file, click on **Download**.

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_yd9du7.png)

In addition, you can also click on the **view** icon to download the design file.

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_owczxo.png)
3. You can upload another design instead of using a system design file through the **Upload custom** function.

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1a40axs.png)

Additionally, in the Order page, you can upload another design by:
* Click on **Upload Custom Design** in the **Action** section of the order
![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1mynful.png)
* Upload custom design and click on **Save** button

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_17y5e84.png)
# Edit customization

If you need to modify the customization information for an order, you can use the **Edit Customization** function to make changes:
* Click on **Edit Customization**

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_cntxik.png)

* Edit the customization information of the order and click on **Save changes** button to apply changes. The system will recreate the design file as soon as you click **Save changes**.

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1n2nzyj.png)
# Revert previous version

After editing customization, you can return to the previous version using the **Revert** feature. The print file will be automatically updated according to the reverted customization information.

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1a3bvvb.png)
# Edit shipping address

To edit the shipping address of the order:
* Click the **edit** icon in the order detail to change the shipping address

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_ibqpfd.png)
* Editing the information and click **Save Changes** to save
![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1qphhzv.png)
Additionally, in the Order page, you can edit the shipping address of the order by:
* Click on **Quick View** in the **Action** section of the order
![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_1peqnx8.png)
* Click the **edit** icon to edit the shipping address

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_14reqxh.png)

* Editing the information and click **Save Changes** to save

![](https://storage.crisp.chat/users/helpdesk/website/a836ece0c4805800/image_u40r8o.png)

|| For further instructions about statuses of the order, please read this article: [Primary Statuses of the Order](/en/article/primary-statuses-of-the-order-1q3h3qq/)