Order Details
There are 2 ways to go to Order detail sreen:
Option 1:
Go to Orders section and click on Order ID:
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The order detail screen will display as follows:
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Option 2:
Go to Orders section, click on Action and click on View detail:
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The order detail screen will display as follows:
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In the order detail, you can view product on store; change order variant; regenerate, download, and upload custom print files; edit customization; revert previous version; and edit shipping information for the order.
To view product on store, click on the eye icon:
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To change order variant:
Click on the edit icon
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Change order variant
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Click Save Change
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To update design-related changes in your artwork for order, you can click on Regenerate. The Customall will automatically update print file for this order.
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If you want to update design-related changes in your artwork for all orders created with this artwork, you can click on Regenerate All. The Customall will automatically update print files for all those orders.
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To download the design file, click on Download.
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In addition, you can also click on the view icon to download the design file.
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You can upload another design instead of using a system design file through the Upload custom function.
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Additionally, in the Order page, you can upload another design by:
Click on Upload Custom Design in the Action section of the order
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Upload custom design and click on Save button
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If you need to modify the customization information for an order, you can use the Edit Customization function to make changes:
Click on Edit Customization
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Edit the customization information of the order and click on Save changes button to apply changes. The system will recreate the design file as soon as you click Save changes.
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After editing customization, you can return to the previous version using the Revert feature. The print file will be automatically updated according to the reverted customization information.
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To edit the shipping address of the order:
Click the edit icon in the order detail to change the shipping address
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Editing the information and click Save Changes to save
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Additionally, in the Order page, you can edit the shipping address of the order by:
Click on Quick View in the Action section of the order
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Click the edit icon to edit the shipping address
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Editing the information and click Save Changes to save
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For further instructions about statuses of the order, please read this article: Primary Statuses of the Order
Option 1:
Go to Orders section and click on Order ID:
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The order detail screen will display as follows:
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Option 2:
Go to Orders section, click on Action and click on View detail:
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The order detail screen will display as follows:
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In the order detail, you can view product on store; change order variant; regenerate, download, and upload custom print files; edit customization; revert previous version; and edit shipping information for the order.
View product on store, change order variant
To view product on store, click on the eye icon:
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To change order variant:
Click on the edit icon
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Change order variant
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Click Save Change
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Regenerate, download, upload custom print file
To update design-related changes in your artwork for order, you can click on Regenerate. The Customall will automatically update print file for this order.
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If you want to update design-related changes in your artwork for all orders created with this artwork, you can click on Regenerate All. The Customall will automatically update print files for all those orders.
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To download the design file, click on Download.
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In addition, you can also click on the view icon to download the design file.
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You can upload another design instead of using a system design file through the Upload custom function.
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Additionally, in the Order page, you can upload another design by:
Click on Upload Custom Design in the Action section of the order
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Upload custom design and click on Save button
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Edit customization
If you need to modify the customization information for an order, you can use the Edit Customization function to make changes:
Click on Edit Customization
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Edit the customization information of the order and click on Save changes button to apply changes. The system will recreate the design file as soon as you click Save changes.
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Revert previous version
After editing customization, you can return to the previous version using the Revert feature. The print file will be automatically updated according to the reverted customization information.
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Edit shipping address
To edit the shipping address of the order:
Click the edit icon in the order detail to change the shipping address
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Editing the information and click Save Changes to save
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Additionally, in the Order page, you can edit the shipping address of the order by:
Click on Quick View in the Action section of the order
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Click the edit icon to edit the shipping address
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Editing the information and click Save Changes to save
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For further instructions about statuses of the order, please read this article: Primary Statuses of the Order
Updated on: 28/08/2024
Thank you!