> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.customall.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Manage Your Credit Balance

You can manage everything related to your credit usage in the **Credit Balance** section under the **Subscription** menu on the left-hand side.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_1yzsb6v.png)

This section includes the following: **Overview**, **Low Credit Warning**, **Invoice History**, and **Transaction History**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_wmztqx.png)

# Overview

The Overview section gives you a summary of your credit usage:
* **Current balance**: shows the total credits you have in your account.
**Bonus credits**: free credits given from promotions.
**Purchased credits**: total credits you buy.
* **Add credit**: click **Add Credit** to purchase additional credits.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_sjpe9s.png)

* **Recent invoices and Recent transactions**: show the most recent activities. Click **See More** to view the full list.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_11fi2lz.png)

# Low Credit Warning

Enable **Low Credit Warning** to get notified when your credit balance is low.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_14bq9fw.png)

After enabling it, you can set a warning threshold. Customall will show a warning banner whenever your credit balance drops to this amount.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_n6nqtk.png)

Click **Save Changes** to apply your settings.

# Invoice History

This section lists all invoices related to your account. Each invoice includes:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_xlvox0.png)

* **Invoice number**: the ID of the invoice.
* **Date**: when the charge occurred.
* **Description**: what the charge was for (e.g., Credit Purchase, etc.).
* **Status**: current status of the payment (e.g., Completed, Failed).
* **Amount**: the total amount paid.
* **Action**: click the **Download** icon to download a copy of the invoice.

To download your invoice list as a CSV file, click **Export CSV**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_t02nnh.png)

|| You can only export the invoices shown on one page at a time.

# Transaction History

This section records all activities related to credit usage and purchases. Each entry shows:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_tw9i97.png)

* **Date**: when the activity happened.
* **Action**: the type of action (e.g., AI Generate Mockup, Credit Purchase).
* **Credit change**: number of credits added or used.
* **Balance after**: your credit balance after the action.
* **Reference**: shows the related order

|| Important: **Credits are used for each generated image. Please add a suitable credit amount based on your expected usage.**

To download your credit transaction history as a CSV file, click **Export CSV**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/8/3/6/a836ece0c4805800/image_1smmawn.png)

|| You can only export the transactions shown on one page at a time.